Sesami

A Success Story for Sesami

Sesami's main line of business is to host procurement portals where vendors interact online. They contracted PBA Solutions to design a customer management system on a collaborative team platform to allow them to manage their large number of vendors and follow up with them more effectively and efficiently. Sesami needed a solution to streamline their support to vendors and customers with a better overview of outstanding issues. As a Small Medium Enterprise (SME) in a niche market, Sesami needs to stay competitive and offer better customer services as well as watch their cost and profitability. They want to know specifically how much revenues each vendor brings in and also which vendor is more profitable than the other. As most of the business is conducted online, Sesami would like to track their conversations, relationships and contacts with their vendors.

The Challenge

With the current number of vendors and the need to scale, there was poor visibility on their vendors and customers and profitability views were rare. A strategic management decision was made to upgrade to a system that can serve their current and medium term needs and did not require a business strategy switch.

The Solution

From Industry references, they contacted PBA Solutions who are known to provide business process solutions. The resulting scope and additional customizations were detailed by PBA Solutions who demonstrated specific solutions to their business process issues by providing IT consultants and engineers to assist Sesami. Implementation was rapid with minimal diversion from the agreed scope and project plan. This also included a full training plan for all the staff involved and would be using the system.

The Pandora Business Suite — Global Sales is used to manage vendor relationships and back end support for customers. Monitoring, tracking and responding to business issues in a timely manner and also team collaboration was encouraged for a more effective work force as a result of the system. The workforce is on-line to a central system that they can monitor updates and previous conversations with vendors and customers for better follow ups.

The Benefits

Already, Sesami is benefiting from the wide range of functionality within the The Pandora Business Suite — Global Sales.

• All previous engagements are reflected to make it easier for new personnel to pull out records and references

• They have a true measure of revenue and profitability of each vendor

• The Sesami workforce is collaborating and work together to share information and data that reduces manual work and double entries or contact lists on separate spreadsheets

• They can easily access this web based application so long as they have internet connectivity

• They received training for their staff and technical support for implementation

In summary, their growth and expansion will now be driven by and based on solid data.

Solution: Pandora Business Suite — Global Sales; Database: MySQL; Platform:OpenSource ; No. of users: 8