PBA Spindles

A Success Story for PBA Spindles Pte Ltd

PBA Spindles Pte Ltd contracted PBA Solutions to design a repair and service system on a collaborative team platform to allow them to increase service level standards for customers and monitor the repair processes more effectively and efficiently. The company now proactively controls their repair processes and maintain service quality to their customers.
PBA Spindles specializes in the servicing and repair of all spindle brands for applications like drilling PCB Routing, CNC, Optical and Wafer Dicing. They offer analysis of damaged spindles and perform precision repair and balancing services. PBA Spindles needed to stay competitive by differentiating their services from competitors as well as watch their cost and profitability in production. They also need to cope with existing jobs in order to maintain client satisfaction. Their medium objectives include the automation and empowerment of their workforce and work flow processes to become more productive and responsive to customer demands and eventually expand the business.

The Challenge

With their current business and operational processes, PBA Spindles found it difficult to manage their repair and work team inefficiencies due to the lack of communication and data. There is also the lack of ability to scale as current operational process hinders responsiveness to customers, take up staff time and reduce productivity and efficiency. Analysis done initially of an item is manually done and did not connect centrally with the repair team and Accounts. Account managers could not track delays and progress or repairs for any customer’s item. Management information was poor and profitability views were rare as data was not centrally collected. A strategic management decision was made to upgrade to a system that can serve their current and medium term needs and did not require significant IT literacy.

The Solution

PBA Spindles contacted a sister company, PBA Solutions, who are known to provide business process solutions in the engineering space. The resulting scope and additional customizations were detailed by PBA Solutions who demonstrated specific solutions to their business process issues by providing IT consultants and engineers to assist PBA Spindles. This also included a full training plan for all the staff involved and would be using the system.
PBA Spindles provides analysis and services spindles for their customers by unique serial and warranty numbers. The Pandora Business Suite — Service is used to manage the entire analysis and operational processes including the customer and spindles analysis recording, quotations, repair process, invoicing and Warehousing Inventory. Customer records and their respective items can be retrieved simply for future references particularly warranty numbers to mark expiry dates and repeat visits. Quotations, sales orders and invoicing are linked with single views so that relevant work teams can retrieve and execute their tasks. Customers are also informed via emails on the progress of the repair of an item and delays will be flagged out backend for managers to resolve. Additionally, monitoring the in and out of inventory is managed in the central system and the management gets birds’ eye views of all operations to calculate costs, profitability and manage productivity.

The Benefits

Already, PBA Spindles is benefiting from the wide range of functionality within The Pandora Business Suite — Service.

• They can manage repair processes keeping customers informed
• Know their customers better to increase customer satisfaction
• They are able to get invoices out quicker and reduce manual double entries and increase accuracy
• They can easily access this web based application so long as they have internet connectivity
• They received training for their staff and technical support for implementation

In addition, their growth and expansion will now be driven by and based on solid data.
Solution: Pandora Business Suite — Service; Platform: open source; Database- mySQL; No. of users: 10;