The Pandora Post Sales Support & RMA is designed to effectively optimize service resources and front-line service representatives to dramatically increase productivity and improve customer satisfaction.
Manage service contracts, track details of product instances and send notifications to the relevant users.
Improve efficiency of supporting cases from creation, searching, taking ownership and assigning them to the relevant users. An additional feature is the ability detect blacklisted customers and notify the users to take the right actions.
Keep track of product returns or RMA (Return Merchandise Authorization) items by users and customers.
Keep track of incident reporting by users and customers, which is also able to automatically compute the duration of the incidents and total charges.